Terms and Conditions

1. Who We Are

Dermabelles Aesthetics provides aesthetic, skincare and related services. You can contact us at hello@dermabelles.com.

2. Using the Website

You agree to use the website only for lawful purposes and not to:

• attempt to access accounts, systems or data without permission;
• submit false, misleading, harmful or unlawful information;
• copy, scrape or misuse website content or functionality;
• interfere with the security, performance or availability of the platform.

3. Accounts

You are responsible for keeping your login details secure and for activity on your account. Please tell us promptly if you believe your account has been accessed without permission. We may suspend or restrict accounts where necessary to protect clients, the business or the platform.

4. Clinic Policies and Guest Journey

Booking and Consultation Policy

To maintain our high standards of clinical care, we require a booking fee to secure dedicated time with our advanced aesthetician and cosmetic scientist.

• Consultation fee: a booking fee of £60 is required to secure your initial skin assessment.
• Your treatment investment: to support your skin journey, 50% (£30) of your consultation fee is fully redeemable against actual clinical treatments only. It cannot be applied toward skincare products.
• Securing your appointment: your slot is only confirmed once this fee has been processed.

Payment and Treatment Terms

We maintain transparency regarding fees and treatment structures.

• Clear balance clearance: the remaining balance for your procedure must be paid in full before your treatment commences.
• Add-on procedures: any supplementary or add-on treatments selected during your visit are not covered by the consultation credit and must be fully paid for on the day.
• Patch testing: to ensure maximum dermal safety, initial patch tests are strictly required for specific active skin treatments. This must be completed before booking your full session.

Strict Non-Refund Policy

Kindly note that at our aesthetic practice, we do not issue monetary returns.

• Credit voucher policy: we operate a strict no-cash and no-card refund policy.
• Redeemable balance: any approved refunds will be issued exclusively as a treatment gift code or discount credit to be used against future clinic services.

Verification and Clinical Photography

Your safety, legal compliance and our insurance requirements are non-negotiable.

• Age verification: in accordance with UK law, strict age verification is required before any clinical treatment can begin. Please bring a valid government-issued photo ID to your appointment.
• Mandatory insurance photography: before and after photographs are mandatory for all treatments to satisfy our clinical insurance purposes.
• Photography refusal: if you do not wish to have your picture taken for clinical records, your appointment will be cancelled immediately and your booking fee will be forfeited without a refund.
• Social media consent: your privacy is highly respected. If you do not consent to your images being used online, they will not be posted on social media or shown to other clients. They will remain securely locked in your private medical file.

Lateness and Cancellations

• 10-minute grace period: we offer a maximum 10-minute grace period for travel delays. Arriving past this window results in automatic cancellation and loss of your booking fee.
• 48-hour notice: you must reschedule or cancel your slot at least 48 hours in advance to avoid losing your deposit.
• Children or plus ones are not permitted at your appointment. Please also do not arrive more than 10 minutes early for your appointment.

5. Clinical Suitability

You agree to provide accurate health, allergy, medication and skin information where it is relevant to your appointment. We may refuse or adapt a treatment where our team believes it is unsuitable, unsafe or not in your best interests.

6. Products and Online Orders

Product ordering may not be available at launch. When the shop is enabled, product descriptions, prices, delivery options and availability are shown on the website. We may reject or cancel an order if an item is unavailable, priced incorrectly, restricted, or if fraud or misuse is suspected.

For online product orders, you may have statutory cancellation and refund rights under UK consumer law. These rights may not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, personalised items, or services already provided with your agreement.

7. Prices and Payment

Prices are displayed in pounds sterling. We use third-party payment providers to process payments securely. You must use a payment method you are authorised to use. We do not store full card details on our systems.

8. Medical and Skincare Information

Website content is provided for general information only and is not medical advice. It should not replace advice from a qualified healthcare professional. Treatment outcomes vary between individuals, and no result is guaranteed.

9. Intellectual Property

The website, branding, images, written content, layouts and other materials are owned by or licensed to Dermabelles Aesthetics. You may use them only for personal, non-commercial use unless we give written permission.

10. Liability

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, we are not responsible for indirect losses, business losses, or issues caused by events outside our reasonable control.

11. Privacy

We handle personal information in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with its effective date. Continued use of the website after changes are posted means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the laws of the country where you live.

14. Contact

Questions about these Terms can be sent to hello@dermabelles.com.